Customer Support Agent for AIApply - AI Tools for Jobseekers (Afternoon/Evening Shift, UK Hours)

Summary We are looking for a Customer Support Agent to join our team and provide exceptional support to users of AIApply - AI Tools for Jobseekers. This role covers our 4:00 PM – 12:00 AM (UK time) shift. You will be responsible for assisting users with inquiries, troubleshooting technical issues, and guiding them on how to use our AI tools effectively.

What you'll be doing: Handling email, videocall, and chat support for users of our AI-powered job search tools — answering questions, troubleshooting issues, and helping people get the most out of the product, consistently through your shift.

Skills required

Strong verbal and written communication skills Ability to empathize and provide outstanding customer service Attention to detail and problem-solving skills Knowledge of AIApply - AI Tools for Jobseekers (or willingness to learn quickly) Reliable internet connection and availability for the full shift

How we work: We're a fast-moving, fully remote team. I value clear, direct communication — if something's unclear or you hit a blocker, flag it early rather than guessing. Once you apply, next steps include a short video introduction and a quick skills test.

Join us and be part of a fast-growing company that is revolutionizing the job search process with AI technology.

Experience level: Intermediate Hourly range: $8.00/hr, with opportunity for a rate increase based on performance Hours: 40 hrs/week Shift: 4:00 PM – 12:00 AM UK time Duration: Ongoing

Skills and expertise: Customer Support, Customer Service, Email Communication, Administrative Support, Online Chat Support